Introduction
This Privacy Policy explains how Prime Brokers Realty ("we", "us") collects, uses, and protects personal data when you use this website, create an account, or contact us about a property. We process data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish law.
Data We Collect
- Contact & inquiry data — name, email, phone number, and any message you submit through a contact form, viewing request, or property inquiry.
- Account data — if you create a client account, your email, authentication details, and any profile information you choose to add (full name, citizenship, budget range, preferences, notes).
- Saved activity — favorited properties, saved searches/alerts, scheduled visits, and off-market access requests linked to your account.
- Usage data — pages visited and general device/browser information, collected via cookies where you've given consent. See our Cookie Policy for details.
How We Use Your Data
- To respond to your inquiries and connect you with the right agent.
- To create and manage your client account and dashboard.
- To notify you about saved search matches, visit confirmations, and off-market access status.
- To improve the website and the services we offer.
- To meet legal and regulatory obligations.
Legal Basis for Processing
We process your data based on your consent (e.g., submitting a form, opting into marketing communications), the necessity of processing to provide a service you've requested (e.g., managing your account), and our legitimate interest in operating and improving our services responsibly.
Sharing Your Data
We share your data with the agent or team member assigned to assist you, and with service providers who help us run the site — including our database and authentication provider, hosting and storage providers, and email delivery services — each bound by appropriate data-processing agreements. We do not sell your personal data to third parties.
Cookies
We use a cookie consent management platform to request your permission before any non-essential cookie is set, and to let you change your preferences at any time. Full details, including the categories of cookies we use, are available on our Cookie Policy page.
Data Retention
We keep personal data only for as long as necessary for the purpose it was collected — for example, inquiry data while we're assisting you, and account data until you request deletion. You can request deletion of your account at any time from your account settings.
Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data ("right to be forgotten").
- Restrict or object to certain processing.
- Receive your data in a portable format.
- Lodge a complaint with your local data protection authority — in Spain, the Agencia Española de Protección de Datos (AEPD).
Data Security
We apply reasonable technical and organizational measures — including encrypted connections and access controls — to protect your data against unauthorized access, loss, or misuse.
Children
Our services are not directed at children under 16, and we do not knowingly collect data from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective once posted on this page, with the "Last updated" date revised accordingly.
Contact
For any questions about this Policy or to exercise your data protection rights, contact us via our contact form or email info@primebrokersrealty.com.
